HR Operations

The first 40 questions every new hire asks — answered before HR opens their email.

Company knowledge base meets instant HR support — on the channels your team already uses.

The Setup

Growing companies get the same HR questions on repeat. Vacation policy. How to get a laptop. Benefits enrollment. Expense report forms. Each question takes about three minutes to answer — find the doc, copy the link, add context. Forty questions a week is two hours.

Over a year, that’s a full workweek of HR time spent answering things that are already written down somewhere. The answers exist. The problem is that nobody can find them fast enough, and HR becomes the search engine.

What It Does

Shiri is a company knowledge base and HR operations assistant in one. She knows your policies, procedures, and forms. She handles routine questions from employees via Telegram or WhatsApp — no new app to install, no portal to log into. Someone asks about parental leave, she answers instantly with the right policy and the right form.

When something is genuinely complex — a sensitive situation, an edge case not covered by policy — she escalates to the right person with the full conversation context attached. HR gets a summary, not a cold ping. The employee gets a fast answer either way.

The Specifics

Answers policy questions from a custom knowledge base  →  accurate, sourced, up to date

Telegram and WhatsApp  →  no new app for employees to install

Onboarding FAQs, benefits explainers, policy lookups — all handled instantly

Escalates complex cases to the right person with full exchange summary attached

Updated as policies change  →  edit a document, Shiri knows immediately

Remembers conversation context  →  follow-up questions don’t start from scratch

HR spends time on the 20% that needs a human. The other 80% never reaches their inbox.

Employees get instant answers. HR gets their time back. The knowledge base stays alive because someone is actually using it every day, not letting it rot in a wiki nobody opens.

Blueprint Details

Blueprint Name

HR Knowledge & Onboarding Agent

Deploy Time

~3 hours (including KB setup)

What Varies Per Client

Company knowledge base, escalation contacts, channel preference (Telegram/WhatsApp)

Ready to get started?

We deploy Shiri in about three hours, including your knowledge base. Your HR team will feel the difference on day one.